Terms and conditions
About these terms
These are our Terms and conditions and you should read them carefully as they apply to your use of this website and any order you may make. We will request you to accept these Terms and Conditions during the registration and order process.
You will be bound by the details of the Terms and Conditions and the website information which was in place at the time of use of the website or when you placed your order.
Your access to and use of the Tea People website is subject exclusively to these Terms & Conditions. You are not allowed to use this website for any purpose that is unlawful or prohibited by these Terms & Conditions.
By using this website you are fully accepting the terms, conditions and disclaimers contained in this notice. If you do not accept these Terms & Conditions you must immediately stop using this website. Sorry about that.
Tea People reserves the right to change these Terms & Conditions at any time, and your continued use of the website following any changes shall be deemed to be your acceptance of such change. It is your responsibility to check regularly to determine if the Terms and Conditions have been changed. If you do not agree to the changes you should not continue to use the website.
We will not be held liable for any loss of goodwill, any economic losses or any special or indirect losses suffered or incurred by that party arising out of or in connection with the Terms and Conditions.
You agree to indemnify and hold Tea People and its employees and agents harmless from and against all liabilities, legal fees, damages, losses, costs and other expenses in relation to any claims or actions brought against Tea People arising out of any breach by you of these Terms & Conditions or other liabilities arising out of your use of this website.
Nothing in these Terms & Conditions shall be construed so as to exclude or limit the liability of Tea People for death or personal injury as a result of the negligence of Tea People or that of its employees or agents.
If any of these Terms & Conditions should be determined to be invalid, illegal or unenforceable to any extent for any reason by any court of competent jurisdiction then such Term or Condition shall be severed from the remaining terms and the remaining Terms & Conditions shall survive and remain in full force and effect and continue to be binding and enforceable to the fullest extent permitted by law.
If you do not comply with these conditions of sale and we take no action in respect of that non-compliance, our right to take action in the same or a similar situation in the future will not be affected.
Using this website
The website is provided on an AS IS and AS AVAILABLE basis without any representation or endorsement made and without warranty of any kind whether express or implied, including but not limited to the implied warranties of satisfactory quality, fitness for a particular purpose, non-infringement, compatibility, security and accuracy.
To the extent permitted by law, Tea People will not be liable for any indirect or consequential loss or damage whatever (including without limitation loss of business, opportunity, data, profits) arising out of or in connection with the use of the website.
Tea People makes no warranty that the functionality of the website will be uninterrupted. We reserve the right, from time to time, to restrict access to the website to allow essential maintenance or upload new services and/or improvements although we ensure that any interruptions are kept to a minimum.
We make no warranty that this website will be error free or that defects will be corrected. The user acknowledges that information, products and services published on this web site may include inaccuracies and typological errors.
We shall not be liable to any person for any loss or damage which may arise from the use of any of the information contained in any of the materials on the website. To the extent permitted by applicable law, Tea People disclaims all warranties, express or implied, as to the accuracy of the information contained in any of the materials on this website. This does not affect your statutory rights as a consumer, nor does it affect your Contract Cancellation Rights.
We make no warranty that the website or the server that makes it available are free of viruses or anything else which may be harmful or destructive. We shall not be liable to any person for loss or damage which may arise to computer equipment as a result of using this website.
It pains us to say this but, as much as we like to help you out in your purchasing decisions, the opinions expressed on this website are purely those of the website content providers and nothing on the Tea People website should be taken to constitute advice. Just to be clear, nothing that is written on this site should be relied upon in making, or refraining from making, any decision.
Tea People reserves the right to change or remove (temporarily or permanently) the website or any part of it, including services or policies, without notice and at our discretion and you confirm that Tea People shall not be liable to you for any such change or removal.
You must not use the website in any way which will cause or is likely to cause the website to be impaired, damaged or interrupted in any way.
Tea People reserves the right to refuse access to the website.
Links to third party websites
Tea People's website may include links to third party websites that are controlled and maintained by others. We do not monitor these other websites and we have no control over their content, privacy policies or services. Any link to other websites is not an endorsement of such websites and you acknowledge and agree that we are not responsible for the content or availability of any such sites and that we do not accept any liability from your use of these other websites.
All copyright, trademarks and all other intellectual property rights in the website and its content (including without limitation the website design, text, graphics and all software and source codes connected with the website) are owned by or licensed to Tea People or otherwise used by Tea People as permitted by law.
In accessing the website you agree that you will access the content solely for your personal, non-commercial use. You may not link or frame the website or any part of it without our express permission. None of the content may be downloaded, copied, reproduced, published, transmitted, stored, sold or distributed without the prior written consent of Tea People Ltd. This excludes the downloading, copying and/or printing of pages of the website for personal, non-commercial use only.
Registration and account details
When you register with us you must guarantee that all of the information which you provide is true, accurate and up to date.
You must not impersonate any other person or entity or use a false name or a name which you do not have authority to use.
If any of the information provided subsequently changes you must inform us immediately.
You are wholly responsible for the confidentiality and maintenance of your password and personal account details and any activities that occur under your account. It is important that you keep your personal details and password confidential and secure. If you have any reason to suspect that your password has become known to someone else, has been or is likely to be used without your authorisation you should contact us immediately.
Tea People Ltd. shall not be liable to any person for loss or damage which may arise as a result of any failure by you to protect your account details or password.
Our products are sold subject to their product description and any supporting information such as pack size, origin and estimated delivery dates. We reserve the right to refuse orders where the product information, price or product promotion has been incorrectly published.
We do make every effort to ensure all of the product information is correct at the time when we upload the product information to the website. However, the information may not be completely accurate at the time that you place an order. When placing an order you must confirm the details of the product before purchasing.
We take all reasonable care to portray our products accurately but pictures are for reference only. Please be aware that the reproduction of colours is dependent on the settings and calibration of your computer monitor or device's screen and they will vary from device to device and from screen to screen. We therefore cannot guarantee that the colours shown will accurately represent the colour of the goods you receive.
If you purchase the same goods at different times or in more than one order, we cannot guarantee that the goods we supply will come from the same batch and be an exact match with each other. Same variety of tea from different batches can have variations in flavour and aroma.
All products are subject to availability. We will inform you by email as soon as possible if goods you have ordered are not available. If for any reason beyond our control we are unable to supply any products then you will be offered a full refund or, if available and acceptable to you, substitute items of equivalent price.
All our products comply with appropriate safety and consumer regulations. If a product is recalled for any reason, you will be contacted by email.
To get the most out of your purchases you should take care to follow any instructions supplied.
Prices are as set out on this website. It may, from time to time, be necessary to change prices either up or down. We reserve the right to alter prices at any time without prior notice. Any price changes will be confirmed to you when you make an order.
The price for the goods (including, where applicable, any delivery charges) is as set out in the order confirmation. However, extra delivery charges may apply – see ‘EXTRA DELIVERY CHARGES’ clause below.
You must pay in full for the goods (including any applicable delivery charges) at the time of placing your order. Ownership in the goods we supply to you will not pass until we have received all sums due and payable by you for or in connection with the goods, including (where applicable) delivery charges.
Placing an order
When you place an order to purchase a product your order represents an offer to us to purchase a product. A contract is only formed when you receive a copy of your email order confirmation. Any products on the same order which we have not confirmed as accepted in your order confirmation do not form part of the contract.
Tea People reserves the right to cancel orders, at no cost to you.
Changes to orders
Once you have received confirmation of your order, changes to your order, including the arrangements for delivery or collection, can only be made by contacting us via email or phone. Changes made to your order after the original confirmation may change the delivery date of your order. We will give you an indication of a new estimated delivery date once we have confirmed the changes to your order.
Cancellation of orders
Where goods are defective or not as described – then please see ‘QUALITY’ clause below and nothing in this section limits your rights where goods are defective or not as described.
You have the right to cancel your contract if you wish within 7 working days of the day after the date the product is delivered to you.
All goods noted as bespoke (made-to-order) on this website are produced only upon the request and confirmation of your order. In the event that having placed such an order you wish to cancel, we will unfortunately have to charge a cancellation fee of 30% of the value of the order plus any other delivery or collection fee incurred. This will be deducted from any refund due to you.
Delivery charges will be refunded in full unless we have delivered or attempted to deliver the goods before you cancel in which case they will not be refunded.
Your refund will be processed as soon as possible and in any event within no more than 30 days of the day you have given us notice of cancellation.
Cancellation must be by the person who placed the order. If you cancel by telephone, we will need to be satisfied that you are the person who placed the order.
Please note that the estimated delivery times are only estimates and cannot be guaranteed.
Goods are provided to you on approval and legal title to the goods does not pass to you until 14 days after delivery. Your statutory rights are not affected by this statement.
Extra Delivery Charges
The delivery service can only deliver through a ground floor or basement entrance which is close to a road suitable for delivery access.
You must tell us when placing your order in the 'Add Comments About Your Order' box at the checkout, about any special factors that may result in delivery being more costly and/or taking longer than it otherwise would have, such as parking restrictions, narrow bridges or small entrances.
Extra charges for delivery may apply in any of the following circumstances:
- If you change the address where your goods are to be delivered at short notice.
- If delivery is more costly and/or takes longer than it otherwise would have because of any special factors that you failed to tell us about.
- If the goods need to be redelivered because of access problems (e.g. small door frames, awkward turns, narrow passages, steps etc) at the delivery address or because the goods would not fit into the room for which they were intended.
- If the goods need to be redelivered because there was no-one at the delivery address aged 18 or over to sign for the goods at the time arranged for delivery.
If you need to inform us of any special factors regarding your delivery after you have placed and confirmed your order please contact us.
For our standard delivery items, our courier will attempt delivery 3 times. A card will be left each time indicating their visit. You may call the number on the card to rearrange a more suitable time for re-delivery. If you do not call within 5 days of receiving the last card, the item will be returned back to us and a re-delivery fee will apply.
We will let you know if any extra delivery charges are payable and you must pay these charges before delivery or re-delivery (as appropriate) or, if charged after delivery, within 7 days of receiving notice of such extra delivery charges.
If delivery proves impossible or impractical on 2 or more occasions because of access problems, the goods will not fit into the room for which they are intended or because there was no-one at the delivery address aged 18 or over to sign for the goods at the time arranged for delivery, then we may cancel your order and deduct a charge for our administration, transit and storage costs which will be no more than 30% of the price of the goods from your refund. Delivery charges will not be refunded.
Delays in Delivery
Occasionally the delivery of your goods may be delayed by circumstances outside our control. If for any reason we are unable to deliver the goods or to have them ready for collection within the original approximate timeframe then we will notify you of the delay and new timeframe as soon as possible. If you cannot wait for the goods, you must let us have notice of cancellation from the person who placed the order within 7 calendar days of you receiving notification about the delay. If we receive your notice of cancellation as set out above within such 7 day period, then we will let you have a full refund. However, Tea People cannot accept any liability for any losses you incur (including loss of earnings) or for compensation for perceived inconvenience that may be suffered due to any delay.
Please notify us of obvious defects that are apparent on first inspection of the goods, such as missing contents or damaged packaging, within 7 days of delivery and additionally, wherever possible, by describing the defects on the ‘proof of delivery’ document you are asked to sign. For other defects, please notify us as soon as you discover those defects and at the latest within 7 days of delivery.
You agree that we (or our appointed agents) may examine and test any goods that are claimed to be defective to establish whether those defects are our responsibility.
Where defective goods are exchanged, you must send back the defective goods to us. Please also note that you may have to wait for replacement goods that are non-stock items or are made-to-order.
When we are satisfied that the goods are faulty you will be offered a replacement or full refund of the original purchase price. Nothing in this section affects your statutory rights as a consumer.
If you are unhappy with a product for any reason then you must let us know within 7 working days of the day after the date the product is delivered to you. You must also return it to us within 28 days in perfect condition, in its original packaging and with proof of purchase.
Please note that bespoke teas, made-to-order items and personalised items can only be returned or exchanged if faulty.
All foodstuff once opened cannot be returned or exchanged unless the items are of unsatisfactory quality.
You will be responsible for the cost of returning the goods to us, and will remain responsible for any and all returned goods until they reach our warehouse. We strongly advise that a proof of postage certificate should be obtained when returning any part of your order. Certificates are available free of charge from the post office.
If you fail to return the goods within 28 days of cancellation then you will be deemed to have re-ordered the goods at the price you originally paid for them.
If the original home delivery was offered for free, a collection fee will be applied if the goods are unwanted. If the goods are returned due to a fault or damage then no collection fee will be applied.
Returns and exchanges will be processed as soon as possible after arrival and in any event within no more than 30 days of the day of arrival.
Please note your right to return products does not apply to bespoke and made-to-order items. This does not affect your statutory rights.
To obtain a refund the goods must be in the same condition in which you received them and you must take the responsibility of returning them to us. The original packaging must be unopened and undamaged in a resalable condition.
If you do so we will be happy to refund the original price of the item or send you an exchange. This does not affect your statutory rights.
If you fail to do so we reserve the right to refuse the refund or deduct a charge which will be no more than 30% of the price of the goods from your refund as we will not be able to sell those goods on at full price.
We will only make a refund using the same method of payment originally used by you to pay for your purchase.
Where the goods were delivered to a third party and you are unable to return them to us, you may not be entitled to a refund.
We regret that postage, packing and insurance incurred in the delivery of the goods to you are direct costs and cannot be refunded.
Credit can be used against your next order, both online and with telephone orders.
Contact with us
All communications will be in the English language.
None of our staff are authorised to advise on whether any goods are suitable for any unusual purpose or in case of foodstuff whether they are suitable for any unusual recipe. If you intend to use the goods for any unusual purpose or recipe, then you must make up your own mind about whether the goods are suitable or take advice from a third party.
Tea People’s total liability for any claim howsoever shall not exceed the price of the goods supplied by Tea People to the customer.
We shall not be liable for any consequential loss whether this arises from a breach of duty in contract or in any other way, save where such liability is imposed upon us by statute.
We cannot accept any liability for a failure to comply with instructions specifically stated on this website.
We will not be responsible for any delay in complying or failure to comply with our obligations under these conditions of sale if that delay or failure is due to any circumstances outside our reasonable control including without limitation fire, flood, acts of terrorism or where we are let down by a supplier.
These conditions of sale are in addition to, and do not affect, your statutory rights as a consumer. They are the only terms and conditions that are applicable to your order.
You may not transfer your rights under the contract between us to any third party without our prior written consent.
Promotion Terms and Conditions
All orders are subject to acceptance under Tea People's full terms and conditions.
Offer is valid on full price items only.
Products are subject to availability and lead-times.
Promotion excludes home delivery value.
Single transactions and one promotional offer per customer only.
We reserve the right to reject any promotional application.
There is no cash alternative in whole or part.
Not to be used in conjunction with any other offer.
These Terms and Conditions this website, its content and any contract brought into being as a result of using this site are governed by and construed in accordance with English Law and you hereby submit to the exclusive jurisdiction of the courts of England and Wales.
Tea People is the trading name of Tea People Ltd.
The site is owned and operated by Tea People Ltd., registered in England and Wales, company number 7637189, VAT Reg. No. 175744870
Tea People Ltd. registered office is at 96 Cardigan Road, Reading RG1 5QW, United Kingdom.
For any further information please email [email protected]ple.co.uk or call us at +44 (0) 118 950 8728